Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBCCO405A Mapping and Delivery Guide
Survey stakeholders to gather and record information

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency BSBCCO405A - Survey stakeholders to gather and record information
Description This unit describes the performance outcomes, skills and knowledge required to survey stakeholders to gather and record information.Competence in this unit requires preparing, undertaking and recording relevant and required details of information collected according to organisational, legislative and regulatory requirements. It also requires efficient use of relevant technology.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies in environments where accurate and detailed records of contacts are a mandatory requirement of the role. This involves using interview recording technology.This work is undertaken under supervision.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Obtain, record and analyse information from the community
  • Identify information sources
  • Collect and record information according to organisational procedures and legislative and policy requirements
  • Collate, sort and analyse information collected in relation to the purpose for which it is being obtained
  • Ensure contents of recording forms and reports are in line with organisational requirements
       
Element: Take and compile statements
  • Take comprehensive statements from sources appropriate to the matter being investigated according to organisational procedures and legislative and policy requirements
  • Use active listening when taking accurate statements from people
       
Element: Conduct interviews
  • Plan, manage and conduct interviews to gather maximum amount of information relevant to the matter being examined
  • Treat all interviewees fairly and equitably
  • Conduct and record interviews according to legislation, policy and procedures
       
Element: Use information and database systems
  • Enter information into database, adhering to data entry security procedures
  • Identify and use appropriate sources of information when recording data
  • Access and store information according to legislation, policy and procedures
       
Element: Use interview and evidence recording equipment
  • Operate recording equipment according to legislation, policy and procedures
  • Produce records according to organisational requirements and procedures
  • Maintain equipment and usage logs in good order
       
Element: Conduct follow-up activity with other members of the organisation
  • Identify and use communication links within the organisation to exchange information
  • Assess the relevance of information received in terms of its intended purpose
  • Dispose of irrelevant information according to legislation, policy and procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

record interviews, including audiotapes and statements if relevant to role

demonstrate interview techniques

demonstrate knowledge of statutory, regulatory and legislative requirements relating to surveying processes.

Context of and specific resources for assessment

Assessment must ensure access to:

information and databases for analysis activities

relevant legislation, standards and guidelines.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate

review of statements or recording of details of contacts

review of compliance with statutory, regulatory, legislative and organisational requirements

oral and/or written questioning to assess knowledge of interviewing techniques and outcomes

oral and/or written questioning to assess knowledge of storage and disposal of information.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to analyse information and data

communication skills to:

articulate information, advice and instructions

question and listen in order to understand and resolve issues raised

interpersonal skills to establish rapport and build relationships with stakeholders

literacy skills to prepare and compile detailed statements and reports

numeracy skills to analyse, record and store data according to organisational requirements

planning and organising skills to manage own tasks within required timeframes

selfmanagement skills to:

comply with policies and procedures

seek learning and development opportunities.

Required knowledge

information types and their sources

procedures and security measures for accessing, storing, retrieving and sharing data from databases

rights of individuals in relation to the conduct of interviews and compilation of statements

statutory, regulatory and legislative requirements relating to surveying stakeholders

use of evidence and contact recording technology.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information sourcesmay include:

colleagues

community groups

community leaders

crime, accident and incident scenes

customers

general public

individuals

information databases

local government

local media

schools

specific target groups – in the case of opinion polls and surveys.

Informationmay include:

addressing public order and general community issues

assisting in an investigation

details of an incident or medical emergency

locating a specific person

location of witnesses

opinion poll or customer survey

progressing and supporting court hearings or matters.

Recording forms and reportsmay include:

handwritten and electronic pro formas and reporting styles

use of organisation’s enterprise information system.

Organisational requirementsmay include:

accurate

complete

concise

in the correct format

legible

understandable.

Comprehensive statementsmay include:

all details required by the organisation

all information required for the investigation or research task

records in a format that comply with the legal requirements for statements; where appropriate and legal, statements may also be recorded in forms other than written, such as audiotape or audiovisual (video) tape.

Recording equipmentmay be modified for use by people with a disability and may include:

audiotape recorders

authorisation, storage and filing of original and duplicates of tapes and film

basic fingerprinting equipment

video cameras and recording equipment.

Recordsmust be:

authorised, stored and assessed in line with organisational procedures

clear, audible and presentable.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify information sources 
Collect and record information according to organisational procedures and legislative and policy requirements 
Collate, sort and analyse information collected in relation to the purpose for which it is being obtained 
Ensure contents of recording forms and reports are in line with organisational requirements 
Take comprehensive statements from sources appropriate to the matter being investigated according to organisational procedures and legislative and policy requirements 
Use active listening when taking accurate statements from people 
Plan, manage and conduct interviews to gather maximum amount of information relevant to the matter being examined 
Treat all interviewees fairly and equitably 
Conduct and record interviews according to legislation, policy and procedures 
Enter information into database, adhering to data entry security procedures 
Identify and use appropriate sources of information when recording data 
Access and store information according to legislation, policy and procedures 
Operate recording equipment according to legislation, policy and procedures 
Produce records according to organisational requirements and procedures 
Maintain equipment and usage logs in good order 
Identify and use communication links within the organisation to exchange information 
Assess the relevance of information received in terms of its intended purpose 
Dispose of irrelevant information according to legislation, policy and procedures 

Forms

Assessment Cover Sheet

BSBCCO405A - Survey stakeholders to gather and record information
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBCCO405A - Survey stakeholders to gather and record information

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: